nevermindthedigital

surviving in the new era of digital communication

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The CX Journey
Defining the impact of technology, culture and business
Beyond Philosophy
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recent posts

Sustainable cloud native software with serverless architectures
Wait…what? Voice messages are back?
A day in the life of a digital working mom
The rise of the digital bookworm
A broken link on the IVR tree? seriously?
I’m back…and so is NPS!
AI and CX?
social customer care: you’re doing it wrong!
Perspective (and the guy with flip flops)
Instant CX gratification?
The “Mobile First” dilemma
Digital Transformation as an Experiment
Should companies develop their own CX solutions?
When digital gives you privacy
You! Yes you! What is your social care strategy?

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